Refund & Cancellation Policy

Melodizon provides digital marketing services, content creation, marketing strategy, and related creative services for musicians and small businesses. Because these are custom, time-based services delivered digitally, the terms below reflect work that is performed and resources that are committed once a project begins.

Payment reserves your project slot and covers planning, setup, and delivery. Once we have begun work on your package or campaign, fees for that work are non-refundable. If you cancel before any work has started, you may request a full refund of amounts not yet applied to work performed.

Retainers and subscriptions bill in advance for each service period. You may cancel at any time, and your cancellation stops all future charges. Cancelling does not refund the current period that is already in progress, because work and ad management for that period are already underway. There are no partial refunds for unused days within a paid period.

Where a fee is charged to submit music for review or consideration, that fee pays for the time spent reviewing your submission. Because the review is performed after submission, these fees are non-refundable once a submission is received. A paid submission is not a guarantee of placement, selection, or any specific result.

Digital products are delivered electronically and are non-refundable once access or download has been provided, except where required by law or where the product is materially defective and we cannot resolve the issue.

Our fees pay for services performed, not for specific results. We do not guarantee streams, followers, views, placements, sales, or any particular outcome, and refunds are not issued on the basis of results.

Email support@melodizon.com with your order details and the reason for your request. We review eligible requests within 5 to 10 business days. Approved refunds are returned to your original payment method through our payment processor, Stripe.

If you believe you were charged in error, contact us first at support@melodizon.com so we can resolve it quickly. Please reach out before filing a card dispute, as most issues are fixed faster directly.

Melodizon, Delaware, USA. Email: support@melodizon.com.